Systime Support

Updates 1

• Autoline iteration 32 update

Customer Portal 1

• Customer Portal

Purchase Ledger 14

• What do the Purchase Leger (PL) document statuses mean?
• How to reinstate a paid invoice in Purchase Ledger
• How to reprint a sundry order (PL)
• PL transactions outstanding items (retrospective) report does not reconcile to the PL control account
• How to roll Purchase Ledger (PL) into next month

View all 14

Vehicle Stockbooks 32

• Why is the VIN number in red and the vehicle button greyed out
• How do I recover a failed vehicle
• VSB : Converting New cars to Demo’s/Used cars
• Why I am unable to print credit note for a vehicle sales?
• How to credit a purchase batch line without creating a new line.

View all 32

Purchase Control 7

• How to check if a sublet order has been verified
• How to Switch Supplier Accounts within Purchase Control
• How to reverse Purchase Invoices that have been verified in error within Purchase Control
• Definition of the State and Status codes in Purchase Control
• How to reprint a parts stock purchase order

View all 7

Nominal Ledger 24

• How do I unlock a Bank Account?
• How to add extra text to a journal
• "Unable to lock module" display error when trying to advance the Nominal Ledger
• Unable to lock module - NL Period End
• Authorize feature in Accounting modules [i32]

View all 24

Sales Ledger 18

• Posting receipts using an invoice (or document) number
• Why do I get the message NL account is not a balance sheet account when creating a new Sales Ledger (SL) account
• How do I change what is reported in the Misc ref field on a Sales Ledger account
• How to roll Sales Ledger (Debtors) into next month
• SL Generate Invoices - Credit link to Invoice

View all 18

Manufacturing Systems 35

• Kia National Parts Locator Upload
• How to Map Fluid codes (Service Menu Pricing)
• MS VW Automated PC Verification from Advice Notes
• How to Map Manufacturer Oil codes
• How to resubmit a BMW Warranty Claim

View all 35

Stock Management 10

• Removing a Part from a Purchase Control Order
• How to remove parts on unsaved WIPS
• SM Stock price has not updated after MS price file
• How to correct the Average Cost or Quantity from a Receipting error
• Re-order Categories

View all 10

CRM 36

• How to merge duplicate Vehicle records?
• How to merge duplicate Customer records?
• How to merge duplicate Company records?
• How do I give a user access to impersonate other users in CRM
• How to link partner records in CRM?

View all 36

Vehicle Tracking 12

• VT How to process an inter dealer transfer
• Moving to free stock if bike or vehicle not invoiced out.
• Moving from Port arrival to Free stock (VT)
• How to remove a vehicle or bike off a shipment (VT)
• VT Voiding / Crediting a sales invoice

View all 12

Showroom CRM 15

• Showroom stock vehicle search by location
• Why can't I find a stocked vehicle through Showroom Search?
• How to unaccept a showroom quote
• Showroom Trade in is not showing on VOSA or reducing cost
• SR : Fleet discounts on VOSA for Personal and Company fleet vehicles

View all 15

Work Shop Loading 15

• How to setup a Workshop loading touch screen icon
• How to resolve the error: Unable to clock resource record
• Creating a New Technician
• Can’t find WIP on clocking screen
• Setting Technician Availability New Calendar

View all 15

Franchise Data 7

• How to update the average fuel consumption on a variant
• DD : CS Development to the import program for Franchise Data to Include additional fields
• Adding Dealer Fitted Accessories to Franchise Data
• How do I amend a delivery charge in Franchise Data
• How to check if a model is current

View all 7

System Utilities 6

• How to Add and Amend your Desktop Icons
• How to create an export definition to a csv file?
• How to change your password
• How to change Interface Preferences?
• How to change my Default Printer?

View all 6

Customer Forms 4

• Franchise Data Update Form
• New User Form
• User Requirement Document (URD)
• Report Requirement Definition (RRD)

Management Accounts 1

• How to import budgets

Asset Register 3

• How to preview or run monthly fixed asset depreciation
• How to Re-instate an Asset
• Splitting Depreciation Between Cost Centres

IMS Warranty 3

• [Autoline] How to remove IMS warranty claims attachment
• [Autoline] Updating Causal Code of a claim
• ADL Warranty Labour and Parts price wrongly calculated

Parts and Service 49

• [Autoline] : Technicians not showing any values in Technician Efficiency Report
• [Autoline] Allocation of VSB requests to existing WIP
• [Autoline] How to apply Insurance Contribution / Insurance Excess or Goodwill
• [Autoline] Isuzu Utes (NZ) Service Recall Campaign
• [Autoline] Smart Trade / Get Genuine Customer Set-up

View all 49

Daily Rentals 1

• Maintenance work on a Rental