TABLE OF CONTENTS

  • What is the Customer Portal?
  • Who can access the Portal?
  • Creating your login to create and view support tickets

What is the Customer Portal?

From our self-service portal, customers can search for knowledge base articles, lodge a new ticket with us or follow up on previous requests


Who can access the Portal?

All Systime customers can access the portal to search for knowledge base articles however to create and view your own support tickets you will need to setup a login.



Creating your login to create and view support tickets


Click here go to the Portal.

You can access the Portal using any device.



Logging in


1.    If this is your first time logging in, select Login on the right



2.    Click on forgot your password

3.    Enter your email address

3.    Click on RESET MY PASSWORD 



An email will be sent to you, click on the link inside to enter your new password:



Your password should:     - Contain at least 8 characters     - Not contain the username     - Be different from your last password     - Contain at least 1 alphabet and 1 number



If after submitting your email address in "Forgot my password" above you do not receive an email, this is most likely because we the email address you have used is not one you have contacted us with before, in this case pelase contact support on +64 9 5832424 or email systimesupport@systime.co.nz with your name and contact details.


Whenever a ticket is created you will receive an email with a link to your ticket within the Portal