There are some instances where the link between VSB stock record and CRM vehicle is broken or lost. This article explains different scenarios and how you can fix it.
Scenario 1:
If you get any of these errors
Sometimes there is no error but when you look at identity tab, the VIN shows in RED colour and Vehicle button is greyed out, this is because the link between VSB and CRM vehicle record is broken.
To resolve these issues,
- Highlight and copy the VIN number details
- Delete the VIN number and tab out of the field
- Go back into the VIN number field and enter or paste the VIN number back
- Tab out of the field to create the link. This will prompt the user to re-link the vehicle to CRM.
Now you should be able to save the vehicle record.
Scenario 2:
If you receive the below message:
This means that CRM vehicle record is linked with another VSB number, you can click eclipse button beside the vehicle button.
This will open CRM vehicle record, you can click on Edit and go to Current tab. Make sure correct VSB company, vehicle type and number exists and Click on Save and Exit.
Save the VSB record and VIN is no more in Red colour and Vehicle button is enabled.
