Now that Point of Sale daybooks are printed as the invoice is produced there may be occasions when an extra report is printed because a transaction has not posted correctly.
The report will look like the screen shot below and will give details of the userid and document number so it can be directed to the person who processed the transaction. They should firstly try to print the daybooks if they have access to do so.
If they don't have access they should ask the Accountant as they will have access to print the daybooks for any terminal.
If the printing of the daybooks does not resolve the issue please contact Support.