The most common reason for your customers not receiving their followup's after a service visit is the vehicle hasn't been checked out in Autoline. We now have a new optional prompt to prevent this from happening.
Contact the helpdesk to have this parameter activated.
How this works
When invoicing a service job a question box will appear
This will check the vehicle out from POS
This has the same effect as the Load - Check In/Out Option - but saves the extra steps and reminds the Service advisor at the time of invoice printing.
This is particularly important for Dealerships sending after service follow-ups so that the customer will be contacted.
Follow-ups are not sent if the vehicle is still in the workshop as Dealerships don’t want feedback before the customer has received their vehicle back.
Parameter
CS / AK / POS
