The most common reason for your customers not receiving their followup's after a service visit is the vehicle hasn't been checked out in Autoline. We now have a new optional prompt to prevent this from happening. 


Contact the helpdesk to have this  parameter activated.


How this works

When invoicing a service job a question box will appear



This will check the vehicle out from POS

 

This has the same effect as the Load - Check In/Out Option - but saves the extra steps and reminds the Service advisor at the time of invoice printing.


Graphical user interface

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Graphical user interface, application

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This is particularly important for Dealerships sending after service follow-ups so that the customer will be contacted.


Follow-ups are not sent if the vehicle is still in the workshop as Dealerships don’t want feedback before the customer has received their vehicle back.

 

Parameter


CS / AK / POS