Refunding payment in different scenarios
There is no functionality in POS to refund payment. This is done by adding a negative payment on the WIP and processing it by generating an invoice.
Scenario 1: If the WIP has not been invoiced yet
Enter a negative amount in the Payment screen. Click OK. Once the invoice is printed, both the payment and refund will be processed.
Scenario 2: If the WIP is already invoiced and completed
Enter a negative amount in the payment detail screen
Enter a text line on the WIP.
Process the text line and the refund by printing a zero-value invoice.
