Refer Main EPC Manual https://learnsystime.auxosoftware.com/en/support/solutions/articles/51000456591-microcat-infomedia-epc-integration
Autoline Logs
Autoline stores a log of the most recent data sent to Microcat in ../home/MS/logs/
The first 2 characters are the MS company
Windows DMSi logs
C:\Users\<Username>\AppData\Roaming\Infomedia\Infomedia DMSi\Logs
This will have the most recent log
If you search for the word FATAL
This may give some information on why the VIN isn't transferring to Microcat
2025-03-03 13:54:34,358 [DMS Message Processor] FATAL Infomedia.DMSIntegration.MMP.MessageUtils - ***** - Failed to parse message. Exception occurred:
System.ArgumentOutOfRangeException: Invalid message field value. Value cannot be set to a string greater than 30 characters in length.
Parameter name: customername
Actual value was Honda Service Retail Cash Sales.
at Infomedia.DMSIntegration.MMP.MessageField.validatePossibleValue(Object value)
at Infomedia.DMSIntegration.MMP.MessageField.set_Value(Object value)
I have multiple Microcat Parts Franchises
When you are setting up the connections in DMSi you will notice that each one requires a separate Port Number.
However they will all work over a single shared DMSi interface.
There is an exception to this. If one franchise requires a different delimiter - eg Hyundai NZ
I have clicked the EPC button and it shows No EPC files found
You have forgotten to change the MS company to the correct Franchise
Why do I always have to select the MS company - even when I have a vehicle loaded on the WIP
This is because the Vehicle Record does not have the MS company assigned.
As well as the vehicle being populated you will also need to not have a value on your POS Terminal Record Default RTS comp
If your dealership only deals with one Parts Franchise you could change the Default RTS company to be the 2 letter code of that Franchise