BMW knows this interface as BMW SEM or MS Dynamics.
The product was originally BMW CARMEN
Creating users
MS/BM/CRM Menu/Enquiry Management Menu / Enquiry management
This opens the cockpit
Supervisor Menu
Edit parameters
Select Users
Select create / copy
Enter the new userID and select save.
The user performing this task must already exist. Otherwise you will need to impersonate an existing user like kcc
Also a normal user must have #24 Show supervicor icons ticked to see the supervisor menu