How do I reset a batch to rerun a report? : Systime Support

How do I reset a batch to rerun a report? Print

Modified on: Wed, 11 Aug, 2021 at 9:41 AM

Reports that create a contact code, eg. Service Reminders, Booking Reminders etc need the batch reset before they can be re-run for the same date range.

To identify the batch that needs to be reset,

CRM > Reports & enquiries > Report generator > Run report generator > K04

Enter the Contact Code, which will be same as the report code you are trying to re-run in most cases.

Note down the Contact Date and Batch No from the result displayed:

Then run K99 from same place.

CRM > Reports & enquiries > Report generator > Run report generator > K99

If you get a warning as below, please click OK

Enter Batch No and Date and Click OK as shown below:

This would reset the previous batch allowing you to re-run your report as per normal.

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