There may be times that the customer needs to be swapped or changed on an accepted VOSA without storing the deal as a lost sale
Once the VOSA has been recalled, select the Cancel the acceptance option
You will be prompted to confirm if this is what you would like to do > Select Yes
Go back into the order and select "Change the Order"
Select Clear customer
In the Customer section details >Left click in the "None Given" area
You will then be prompted to do a customer search, which you can then search for and load /create the new customer details
You can then resume completing the VOSA