This could occur if a loan vehicle has been marked as retired while previous bookings have not been completed.

  • Select CRM
  • Select Reports And Enquiries
  • Select Enquiries Menu
  • Select Ad-hoc Enquiries
  • Select Demo Vehicle Transactions from the available file list

You can now formulate your query as follows to pull through the required data, where VEHMAGIC = the CRM vehicle magic number:

  • Select fields
    • DATEOUT
    • DELDATE
    • DATEIN
    • SOCOMP
    • WIPNO
  • Select Logic
    • IF VEHMAGIC = CRM vehicle number and DATEIN = 0 and DELDATE = 0

This report will output any bookings which exist on your vehicle where neither the actual return date nor the cancelled date are populated. If neither of these dates are populated the system classifies the vehicle as still being booked out.

If the WIP number and POS company number are populated the outstanding bookings are from service and the vehicle is booked out on the WIP shown. Take note of the WIP numbers and cancel the bookings on each of these until you can mark the vehicle as active. Once this is active you would need to go back into the WIPs and re-book this vehicle if required